1. Who we are
Your Vehicle Pro is operated by P.S. Motors Ltd., doing business as Granville Island Auto Centre (“Your Vehicle Pro,” “we,” “us” or “our”). We are responsible for personal information under our control and have designated a privacy contact to answer questions and handle access or correction requests.
2. Information we collect
We collect information that you choose to provide when requesting a vehicle offer or contacting us, including:
- your name, phone number and optional email address;
- your postal code and general location;
- vehicle type, year, make, model, trim, kilometres or hours, condition and photos;
- whether money is owing on the vehicle and the approximate amount;
- messages and other details you send by form, email, telephone or text; and
- if you proceed with a sale, information reasonably required to verify ownership, pay a lien, complete the purchase and meet legal or record-keeping requirements.
Our hosting provider may also create standard technical logs, such as IP address, browser type, device type, referring page, and the date and time of a visit. This information is used to operate, secure and troubleshoot the website.
3. How we use information
We use personal information only for reasonable purposes connected with our business, including to:
- review your vehicle information and prepare or discuss an offer;
- contact you in the way you requested and answer your questions;
- arrange an appraisal, inspection, purchase, payment, vehicle transfer or lien payout;
- prevent fraud, misuse and security incidents;
- operate and improve the website and measure the effectiveness of our advertising; and
- meet legal, regulatory, accounting and record-keeping requirements.
Submitting a request does not subscribe you to marketing messages. We will obtain any consent required before using your information for a materially different purpose.
4. Consent and your choices
By submitting the website form or sending us a text, email or photograph, you consent to our collection, use and disclosure of that information for the purposes described in this policy. You may choose not to provide optional information, but this can limit our ability to assess the vehicle or respond.
You may withdraw consent for future use where permitted by law by contacting us. Withdrawal does not affect information already used or disclosed with consent, and we may retain information that must be kept for legal or legitimate business purposes.
5. When information is shared
We do not sell or rent personal information. We may share only what is reasonably necessary with:
- employees and authorized representatives who need it to respond or complete a transaction;
- service providers that support our website, email, hosting, form delivery, security, analytics or advertising;
- lenders, lien registries, insurers, vehicle-registration services or other parties needed to complete a transaction, with appropriate authority; and
- government, regulatory, law-enforcement or legal parties when required or permitted by law.
Website form submissions are transmitted through FormSubmit to our business email. If you choose the text option, your device opens its messaging application and your mobile provider handles the message. An embedded Google Map is also provided on our location section. These providers operate under their own privacy terms.
6. Cookies, maps and measurement
This website may use cookies or similar technologies for security, basic operation, website analytics and advertising measurement. Google services used on or in connection with this website—including the embedded map and, when enabled, Google Analytics or Google Ads conversion measurement—may receive technical information and place or read cookies according to your browser settings and Google’s policies.
You can control or delete cookies through your browser settings. Blocking some technologies may affect embedded content or measurement but will not prevent you from contacting us by telephone, text or email. We do not knowingly use sensitive vehicle-offer details to create advertising profiles.
7. Processing outside Canada
Some service providers may process or store information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be accessible to courts, law-enforcement agencies or regulators under that jurisdiction’s laws. We remain responsible for personal information under our control and use reasonable contractual, administrative and technical safeguards appropriate to the service.
8. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described above, to maintain appropriate business records, or as required by law. Retention varies depending on whether an inquiry leads to a transaction and whether information is needed for warranty, accounting, dispute-resolution or regulatory purposes. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification or disposal. No internet or email system can be guaranteed completely secure, so please do not submit highly sensitive documents through the initial website form.
9. Access and correction
You may ask to access personal information we hold about you or request a correction, subject to applicable legal exceptions. We may need to verify your identity before completing a request. Contact us using the details on this page and provide enough information for us to identify the relevant records.
10. Questions or complaints
For a privacy question, concern, access request or correction request, contact our privacy contact at info@granvilleislandauto.com, call 604-732-9722, or write to P.S. Motors Ltd., 1581 West 4th Avenue, Vancouver, BC V6J 1L6.
We may update this policy when our practices, service providers or legal obligations change. The current version will be posted here with its updated date.